ResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.
Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.
We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting started. We are not your average company. We believe magic happens when you bring highly effective people together to solve tough problems and achieve great outcomes. If you are looking for a talented mission-driven team that is continuously learning and iterating, and drawn to solve challenging problems with a people-first mindset, we'd like to meet you!
What you will do
We are looking for a Senior Product Manager who will play a pivotal role in understanding our customers and partners needs and is able to lead a product team that will serve our customers in ways that work for the business.
As a Senior Product Manager ResQ you will be responsible for the following:
- Lead an empowered Product team, working closely with engineers and designers, to serve our customers in ways that work for the business
- Assume responsibility for your products value to the end customer, and viability with ResQ's business model
- Working with the Director of Product, define your product team's priorities and roadmap
- Drive your team's sprint rituals and development inputs, including story writing, backlog grooming and sprint planning
- Be a role model for customer obsession and operational excellence and drive positive culture change in these areas across the company
- Working with the Director of Product, implement product development processes that result in higher impact product releases, WOW customer experiences, and faster learning & development velocity
- Be accountable for your product's performance against company objectives and key metrics
- Collaborate with product marketing and marketplace operations to ensure all product releases are communicated clearly, and with excitement, to our customers and internal tams
- Getting out of the office and speaking to customers directly to validate problem spaces and develop your expert customer intuition
About you
- You have 5+ years of software Product Management experience, preferably in a B2B SaaS or marketplace environment
- You are relentless in your drive to understand the root cause of problems
- You have a bias for action and do not need to wait for 'perfect data' to make decisions and take action
- You understand the dynamics of software development and strategies
- You are analytical, and can make strategic data-driven decisions
- You aren't afraid of taking risks and you have the perseverance to iterate until the objective has been achieved
- You are a strong communicator, with proven ability to gain buy-in from internal and external stakeholders
- You take Extreme Ownership in everything you do - it's one of our core operating principles
- You are an ambitious top performer, you persevere through intense obstacles
What you'll enjoy about ResQ as a Full-Time Employee:
We believe in taking care of each other, and here are some ways we support our team to be their best selves.
Health & Wellness
- Financial Health: Competitive compensation and stock option grants that encourage you to grow and stay at ResQ
- Enhanced health & dental benefits for you and your family that start from day one
- Top of market maternity leave to help you focus on what matters the most
- Flex-place options that balance in-office and remote working
- All in-office employees are fully vaccinated for COVID-19
Paid-time off
- All full time ResQers enjoy a three weeks of vacation that give you permission to disconnect from work. PLUS ResQers who complete 3 years get another week of vacation!
- PLUS two bonus ResQ Be Well Days to support time for mental health, community service or whatever is important to you
- PLUS three bonus ResQ End-of-Year days off to reset and start the New Year energized
- PLUS enjoy Freedom Fridays during the summer (May-Sept) where there are no meetings from 2 pm onwards!
Community & Culture
- Culture of Freedom, Responsibility and Togetherness to make you feel like a 'founder' of ResQ
- Monthly and Quarterly team events to bond and make life-long memories
- Slack channels to make you smile and get to know everyone you work with
- Dog friendly office where you can have moments of canine joy during your day at the offic e!
Learning & Development
- 'WOW Hours' with industry leaders and entrepreneurs for personal and professional growth
- Company supported learning events
- Quarterly awards that makes you shine and feel appreciated for your work
- Weekly 1-1's with direct managers and regular 1-1s with CEO to help support growth and professional development
- Transparent feedback to foster open dialogue and help you succeed
- Growth programs focusing on personal and professional growth allowing you to take on new roles, responsibilities and challenges
Canadian headquarters:
- New office space at King & Yonge that is being renovated to our bold taste - think rich colour palettes, designed for modern collaboration, and kitchen with commercial appliances!
Our Core Values
Uplift & Inspire: We i nspire with our thirst for excellence, and consistently lead by example with every interaction. We support and uplift each other as a team, fostering a culture of togetherness.
Deliver 'WOW' experiences: We are obsessed with setting new standards and going above and beyond what's expected. We work hard to make an emotional impact in every interaction whether internally with our team members, or externally with our customers and service partners.
Take Extreme Ownership: We are a team of owners. We sweat the details and own our outcomes, including our wins and failures. We cast no blame and make no excuses.
Keep it Real: We are courageous to foster open and free dialogue. We strive to be transparent and constructive with each other and expect the best from everyone.
ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.
