Intermediate Business Analyst
On behalf of our client in the Banking Sector, PROCOM is looking for an Intermediate Business Analyst.
Intermediate Business Analyst – Job Description
- Support the ongoing management of the Vendor online learning platform (i.e., Skillsoft or equivalent)
- Support the day-to-day administration of the vendor hosted platform
- Work with vendors to gather information required for curating courses to be posted on Skillsoft channel or Workday Learning as required
- Analyze data and provide Vendor reports related to all learner activity as required
- Identify cost savings opportunities from the Vendor and internal activities
- Support Advisory Services, Vendor (Skillsoft) Catalogue by:
- Recommending new and existing courses, learning assets channels available from the Vendor as required
- Conducting risk assessments prior to launch of a new release from the Vendor
- Working directly with the Vendor to answer questions or provide clarifications required for learners
- Ensure Talent Development registration and payment processes and contractual arrangements with the Vendor is adhered to and proactively follow up as required
- Investigate Vendor issues and remediate as they arise
- Set-up recurring business review meetings with the Vendor and internal stakeholders to address upcoming releases, changes, or any issues
- Support the Talent Development Content Design team in the contract set up and management of software licenses
- Ensure software licenses purchased through vendor(s) adhere to Procurement Policy
- Ensure the software licenses list is accurate, up to date and includes all info on terms and conditions, fees, owners, contract term dates
- Communicate upcoming contract expiry dates to the Talent Development Content Design team
- Support any transition initiatives to off board software
- Assist with conducting technology triages (e.g.: Cloud, Info Sec), risk assessments and submitting TAG requests for new or existing software as required
- Support Talent Development in providing effective external contract management/ Build strong relationships with key stakeholders to support business activities and initiatives
- Cultivate a trusted relationship with partners, and other stakeholders and consistently and professionally demonstrate high touch and quick response times in both verbal and written communications
- Utilize the HR network to develop cross-functional relationships and leverage those relationships to advance business interactions, processes, and operations
- Support the Senior Manager, Vendor Management in the day-to-day execution of the solution sourcing process by:
- Utilizing the Coupa system and other means to manage documentation and communication with learning suppliers and stakeholders, as requested
- Ensuring contracts contain all required information
- Obtaining required signature
- Arranging for security checks
- Maintaining contract tracking
- Handling maintenance and quarterly contract validation
- Filing per bank policies
- Monitoring team mailbox and responding to inquiries within timelines
- Build a professional network with partners and stakeholders to support business development and form mutually supportive relationships
- Partner with Corporate Services Contract Support Group to assist the contracting process by:
- Monitoring timelines and communications
- Providing relevant information to inform negotiations with learning providers
- Partner with internal business client, Talent Development, and suppliers to understand training vendor needs, and support the sourcing of appropriate training solutions
- Support the Senior Manager, Vendor Management in the development of documentation related to Request for Proposals (RFPs) or Request for Information (RFI) and in market research activities for assessing Learning & Development trends and new vendors
- Populate and maintain the vendor contract database with new vendor information and contracts, pricing, process documents, etc.
- Support the Talent Acquisition & Development deliverables and projects as assigned
- Offer analytical expertise to support advancement of Vendor activities
- Develop, produce, and assist in the timely delivery of standard reports and communications, highlighting program and project activities (includes communication updates to Senior Leadership, evaluation analysis and reporting, status updates, statistics, etc.)
- Deliver creative and independent support on ad hoc initiatives that improve the effectiveness and/or efficiency of Vendor Management Team process
- Recommend solutions and improvements to existing procedures/ processes/ services/ programs being analyzed and develop options regarding any proposed changes
- Work closely with the Talent Development Advisory team to facilitate the dissemination of information and ensure continuous development of efficient processes
- Maintain a shared drive folder, set up to ensure files and folders are easily accessible and up to date
- Partner with Corporate Services to support the vendor contract process, and help ensure the efficient and timely execution of external learning & development solution contracts
- Prepare/ support intake documents for Master Services Agreement (MSA) and contract requests, as required
- Liaise with internal partners to ensure timely and accurate information is gathered/ disseminated to all functional areas involved in delivering the solution
- Partner with Corporate Services to support negotiations process for all MSA and contract negotiations
- Review contracts/ amendments/ MSAs created by Corporate Services to ensure the accuracy and precision of the information regarding services to be provided
Intermediate Business Analyst – Mandatory Skills
- 3-4 years of experience in relationship management and/or vendor management
- Understanding of the practices, procedures, and principles of project management, sufficient to apply specific concepts (e.g., creation of project plans to ensure deadlines and milestones are met) and perform semi-routine analysis in closely related subjects or functional areas
- Strong interpersonal and communication (both verbal and written) skills to be able to interact with people at all levels in a variety of situations which usually requires tact, diplomacy, and discretion
- Capable of operating independently with minimal direction while keeping team informed of potential problems and/or sensitive issues
- Developed judgement and problem-solving skills to interpret and/or analyze factual and conceptual information and generate solutions to problems and decide on course of action, and determine when to escalate where necessary
- Ability to manage multiple initiatives with varying complexity in a sophisticated matrix environment while under time constraints and meting tight deadlines
- Strong time management and organizational skills
- Excellent analytical, organization and research skills
- Excellent technical skills in Outlook, Word, PowerPoint, Excel, Visio, and SharePoint
Intermediate Business Analyst – Nice to Have Skills
- Previous experience in contract management
- Knowledge of and/or experience using a learning management system would be an asset
- Experience with Solution Sourcing would be a key asset for this role but is not required
- Experience in a significant learning and development department is preferred
- Previous experience using Coupa
- Previous experience working in a financial institution
Intermediate Business Analyst - Assignment Start Date
ASAP – 6 months to start
Intermediate Business Analyst - Assignment Location
Toronto, ON – Work Remotely
Company:Procom Consultants Group LtdLocation:Toronto - Ontario - CanadaJob Types:ContractPost Date:February 23, 2022Valid Through:March 22, 2022
