The 401 Auto RV Group is one of Canada's fastest-growing dealer groups with currently 20+ locations across Ontario. Our Headquarters is in the thriving city of Cambridge. Our brands include but are not limited to CampMart, 401 Auto Financing, Hyundai, Yamaha, KIA, Volkswagen, Mitsubishi, and Grand River. As one of the largest multi-location dealer groups in Ontario, we believe that our customers deserve a better automotive, RV, marine and powersports experience in ALL areas. We seek to create 401 customers for life!
Location: 2200 Eagle Street North, Cambridge
Wage: $15 per hour + bonus
Hours: Monday - Thursday availability between 8 am and 8 pm and Friday and Saturday's between 8 am and 5 pm
Role & Responsibilities:
- Manage a large number of outbound and inbound calls in a timely manner on a daily basis
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, and book appointments
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of conversations in our call center database (CRM) in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Qualifications & Skills:
- Outbound and/or Inbound call center experience is preferred
- Track record of accomplishing targets
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- High school diploma
- Fluent in English (verbal and written)
- High energy
- Motivated
The 401 Auto RV is an equal opportunity employer and we are pleased to accommodate individual needs within our recruitment process. Please speak with our HR department should you require any accommodation.
Job Types: Full-time, Permanent
Salary: From $15.00 per hour
Additional pay:
- Bonus pay
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Cambridge, ON N3H 4R7: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
