Armstrong Moving is a professional moving company that has provided top-tier services to an extensive range of clients on a global scale, since 1963. As one of the largest members of United Van Lines in Canada, and partnerships with over 600 international moving companies, we are well equipped to execute the relocation requirements of our clients.
Due to continued growth, we seek a Relocation Coordinator/Move Manager to join our team of dedicated and long-serving employees from our Mississauga, ON office.
What we Offer:
- Competitive wages and group benefits plan, including dental and vision care
- Opportunities to work from home
- Comprehensive training program and ongoing development through Armstrong College
- Exciting and challenging work for a successful and proud Canadian employer
- An awesome team of dedicated individuals
The Relocation Coordinator/Move Manager is responsible for assisting clients throughout their move process as they relocate in Canada, the United States or anywhere in the world.
Main Responsibilities:
- Assist clients during the move process as they relocate in Canada, the United States or throughout the world
- Coordinate the entire move process including quoting the client, coordinate transportation, moving and storage activities, manage customs requirements, manage the client database, troubleshoot issues, oversee customer support and prepare and follow-up on invoices
- Set and maintain expectations, keeping the clients informed at each stage of the process
- Be proactive with communications and problem solving
- Communicate with all stakeholders in a timely and professional manner
- Deliver an all-around exceptional relocation experience for our clients
- Other related duties as required
Required Experience and Skills:
- A bachelor's degree, or equivalent in education and experience is preferred
- Minimum 2 years successful experience in a high-touch customer service environment is required
- Minimum 1 year experience in a logistics, transportation, or dispatch role in a fast-paced environment is highly desirable
- Excellent communication skills, both verbal and written.
- Strong computer skills required, including experience utilizing database systems, comfort with exploring and learning new systems, and working knowledge of typical Microsoft applications such as WORD, EXCEL, Outlook, etc.
- Strong command of the English language (written and spoken) required. Strong command of other languages may be an asset.
- We are looking for exceptional customer-centric candidates who thrive in a fast-paced environment while paying attention to the little details that matter
- Due to client commitments and the nature of this work, this role may periodically require after hours support calls/emails
We thank all candidates for their interest, however only those selected for interview will be contacted.
We are committed to all forms of diversity and welcome applications from all racial and ethnic backgrounds. We also welcome candidates with disabilities, as well as all genders and sexualities. Selected candidates with disabilities who require special needs in the selection process will be accommodated to the best of our ability.
No Agencies Please
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- high touch customer service: 2 years (preferred)
- logistics, transportation or dispatching role: 1 year (preferred)
- relocation coordinator or move manager: 1 year (preferred)
