Job Location Canada-Ontario-Fraserville
Job Stream Guest Services
Site Location Shorelines Slots at Kawartha Downs
Job Type Permanent, Part-Time
Number of Positions 2
Posting Date 01-Mar-2022
Expiry Date 07-Mar-2022
Travel Required Not Required
Educational Requirements N/A
Languages Required English
Job Description
EXCITING JOB OPPORTUNITY
PLAYERS SERVICES REPRESENTATIVE (PART-TIME) 2 Positions
SHORELINES SLOTS at KAWARTHA DOWNS
(KAW-GS-001-2022)
Team up with the industry's best and provide great guest experiences at Shorelines Slots at Kawartha Downs!
Are you a dynamic customer service professional who loves to have fun, create outstanding marketing initiatives and be in the spot light?
This position is responsible for assisting with the implementation of promotions and all new guest services initiatives. Always creating Great and Memorable Experiences for our guests and colleagues, guest services leads by being the first to meet and greet guests.
Duties and Responsibilities Include:
- Exceeds guest expectations by providing outstanding customer service
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans
- Answers guest services phone; informs or re-directs calls accordingly
- Greets guests in person; offers information on the facility, events and promotions
- Conducts guests to other areas as requested; conducts facility tours
- Responds to, resolves or escalates issues as required
- Communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and employees
- Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
- Contributes toward workplace health, safety and wellness initiatives
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints
- Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Secondary school diploma
- Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication
- Minimum 2 years of experience in customer service; gaming experience an asset.
- Smart Serve certification
Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.
Application Process: Qualified candidates are welcome to apply by submitting their resume and cover letter directly to Human Resources at [Link available when viewing the job] by March 7th, 2022 by 5pm. Thank you for your application and best of luck!
Shorelines will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise in advance if accommodation is required.
